Customer Reviews

Email to Jayne and Ernie

Hi Lynne and Ernie,

Just a quick email to thank you for all of the help given for our recent move within Rochdale.

The process from start to finish has been exceptional and ran extremely smoothly - thanks to both of your help and guidance along the way.

We were especially pleased with removal day. The team turned up well ahead of schedule and worked non-stop to get everything packed (and unpacked at the other end, despite the delay in the other people not having moved out of their property!). I can’t remember their names, but I would be most grateful if you could pass on our thanks to them. They are a credit to the company.

Kind regards and thanks again.
 

Email sent to Office

Just a quick note to say a big thanks to Tony & Tyler who moved my mum over the past couple of days who were absolutely brilliant. As with the guys who moved us, they were super efficient & had a smile on their face the whole time. 

Many thanks

Nothing was too much trouble for the team! Highly recommended!

Why did you choose to get a quote from us and where did you get our contact details?
Online Website

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
The online reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
John, Chris G, and Adrian were absolutely brilliant. From start to finish their work rate and professionalism was magnificent! They showed care in all they did!

How would you rate our communication?
10/10

How can we improve our service?
N/A

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Nothing was too much trouble for the team! Highly recommended!

Efficient, friendly and did a very good job

Why did you choose to get a quote from us and where did you get our contact details?
I wanted a reputable company. I googled it

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Your reputation

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were efficient , friendly and did a very good job

How would you rate our communication?
10/10

How can we improve our service?
Don’t think you can. I got an excellent service!

How likely are you to recommend us to your friends / family?
10/10

Professional and non-judgemental

Why did you choose to get a quote from us and where did you get our contact details?
Flyer delivered. Good content and quality.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Customer focused.  Excellent personable assessor. Professional and non-judgemental

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Just excellent all round. Led extremely well by Rhys.

How would you rate our communication?
10/10

How can we improve our service?
No improvement needed from our experience

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Just ‘Thank you!’

They were very careful with our belongings

Why did you choose to get a quote from us and where did you get our contact details?
Online comparison quote

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Martin came round to the house, we were very impressed with how professional your company felt, and we felt like we knew we could trust you to do a good job

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Brilliant - Paul, Alan, Ade and Gareth were all great, they were very careful with our belongings, took them to the rooms we asked for, and did a really good job of the move – couldn’t have asked for more

How would you rate our communication?
10/10

How can we improve our service?
Don’t know where you could improve tbh, very happy with our experience

How likely are you to recommend us to your friends / family?
10/10

All top class and worked very hard

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
Previous reviews

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
Rhys, Dan, Chris , Aaron, Jamie B, Connor all top class and worked very hard

How would you rate our communication?
9/10

How can we improve our service?
N/a

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
Stress free

My move team was AMAZING.

Why did you choose to get a quote from us and where did you get our contact details?
I was recommended to you

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
I needed to move all my belongings from England to Stockholm.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
My move team was AMAZING. I already left a google review for them but they were amazing. Some of my furniture didn't even need to be dissembled which allowed me to get set up in my new place faster. Plus I had some really unique items like instruments and vinyl records and they all made it safely!

How would you rate our communication?
10/10

How can we improve our service?
I don't know, everybody was wonderful.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Jacki was by far amazing. She answered COUNTLESS of my questions and was always so prompt. I feel bad for asking so many questions to her, but she is amazing and wonderful at her job. I can't thank Jacki and Martin enough for starting the whole process and getting it all the way done. :D Thank you so much!

Lynne was particularly reassuring, friendly and helpful.

Why did you choose to get a quote from us and where did you get our contact details?
Britannia Lanes had moved us from Cornwall to Cheshire and it was a trusted brand so chose Britannia Bradshaws to move us back.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
See above

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
See previous feedback provided

How would you rate our communication?
10/10

How can we improve our service?
Doesn't need improving.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Lynne was particularly reassuring, friendly and helpful.

Got on with the job with no complaints and helped with the whole move

Why did you choose to get a quote from us and where did you get our contact details?
Local, Google search

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Reliability and price

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were excellent, got on with the job with no complaints and helped with the whole move

How would you rate our communication?
10/10

How can we improve our service?
Maybe an sms confirmation to reassure that it is all booked

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
The guys were brilliant